Privacy Policy And Terms of Service

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Welcome to Flight of the Phoenix Holistic Therapy. By accessing or using our website and services, you agree to the following terms of service. Please read them carefully before engaging with our services.

1. Acceptance of Terms

By using our website or booking therapy and counselling sessions, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you may not access or use our services.

2. Services Provided

Flight of the Phoenix Holistic Therapy offers holistic counselling and therapy services, including but not limited to 1-on-1 therapy sessions, workshops, and digital resources such as e-books, meditations, and blogs. These services are intended for personal development and well-being, not as a substitute for medical or psychological treatment provided by licensed healthcare professionals.

3. Nature of Therapy Services

• Non-Medical Services: Our holistic therapy services focus on emotional, mental, and spiritual healing. We do not diagnose, treat, or cure any medical or psychological conditions. If you are currently experiencing a crisis, or mental health emergency, or require medical intervention, please seek immediate help from a healthcare professional or emergency services.
• Personal Responsibility: You acknowledge that therapy and counselling involve personal effort and commitment to growth. Results may vary, and Flight of the Phoenix Holistic Therapy does not guarantee specific outcomes.
• Confidentiality: Your privacy is important to us, and we maintain confidentiality regarding all aspects of your therapy unless:
  
  • Disclosure is required by law (e.g. when there is a risk of harm to yourself or others).
  • You provide explicit written consent for information sharing.

• Client Agreement: By booking a session, you agree to engage in the therapy process with honesty and openness. You acknowledge that the success of therapy depends largely on your active participation.

4. Booking, Payment, and Cancellation

• Booking: Sessions must be booked through our website. Once your booking is confirmed, you will receive details regarding the session date, time, and other relevant information.
• Payment: Payment for therapy sessions, workshops, or digital products must be made in advance. 
• Cancellation Policy: We understand that life can be unpredictable. If you need to cancel or reschedule your session, we kindly ask for at least 24 hours' notice. Cancellations made with less than 24 hours notice may not be eligible for a refund.

5. Online Therapy Sessions

• Virtual Services: Our therapy services may be conducted online via video calls. By booking an online session, you agree to ensure a quiet, private, and secure environment for the duration of the session.
• Technology Issues: We strive to provide seamless online services, but technical issues may occur. If you experience any disruptions during an online session due to technology problems, please inform us as soon as possible to arrange a reschedule or alternative solution.
• Privacy in Online Sessions: Online therapy follows the same privacy and confidentiality guidelines as in-person sessions. However, we advise you to use secure internet connections and ensure your device is updated to protect your privacy.

6. Intellectual Property

All content on this website, including therapy materials, e-books, videos, and other resources, is the intellectual property of Flight of the Phoenix Holistic Therapy unless otherwise noted. You may not reproduce, distribute, or use any of our content for commercial purposes without prior written permission.

7. User Conduct

You agree not to use our website or services for any unlawful or inappropriate purposes, including but not limited to:

• Submitting false or misleading information.
• Harassing, threatening, or violating the privacy or rights of others.
• Using our services to promote any form of unlawful activity.

8. Limitation of Liability

While we are dedicated to providing supportive and effective holistic therapy, Flight of the Phoenix Holistic Therapy is not responsible for any harm, injury, or adverse outcomes that may arise from using our website or services. You agree to use our services at your own risk.

Therapy is a deeply personal process, and while we strive to facilitate healing, the outcomes depend on various factors, including the client’s personal commitment and external circumstances.

10. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be resolved in accordance with the laws of this jurisdiction.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website or our services after any changes indicates acceptance of the new terms.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us